In reality, the servicer had made the appropriate payments upon receipt of the next tax **** due.Įmbrace has been in touch with the complainant and advised her of the status of all factors. Upon review, and consultation with the settlement agent and servicing staff we are able to confirm that the payment for taxes was sent to the correct assessor's office in ***********, and that only the designation on the Closing Disclosure had been in error.įurther, a suggestion that taxes remained unpaid was incorrect. The Closing Disclosure showed that the payee for those taxes would have been the *****************, **, when in fact her mother lives, and taxes are due in ***********, **. In particular, it was indicated that there had been uncertainty if the real estate tax payments to be disbursed from the loan proceeds were not sent to the wrong tax assessor's office. If this is an error, we'd like the $2,567.05 to be reimbursed.Įmbrace Home Loans is in receipt of a notice of complaint from ********** regarding a mortgage loan that was received by her mother. Again, my mother is widowed, she is elderly, every cent is worth a million dollars to her and where ****** and ***************** not care because they've clearly succeeded in getting their closing done and getting whatever bonus or commission they may receive, in my mother's world this is all she has. No response from either one of them to date. On multiple occasions we tried to contact both ****** and ***** for a simple explanation of what this charge is and why it would be listed under the 'Miscellaneous' section of the closing documents. She has also received bills for 2 months for taxes that were supposed to be paid as part of the closing. Additionally, according to the loan documents, taxes were taken to pay off the existing taxes and taxes were collected for escrow. After the closing, unfortunately, we noticed that a total of $2,567.05 were taken from the overall total amount of proceeds due to her and scheduled to be paid for Taxes owed to the 'Town of ***********************.' My mother's property is located in the town of ***********, ** and she has never owned nor has she ever stepped foot in the *****************, **. My mother nor I are mortgage experts, this is something that she felt she needed to do in order to have some relief as a recently widowed and elderly woman so we entrusted ourselves. Both individuals were very responsive and helpful of course, prior to closing the loan. Her loan was already established with Embrace Home Loans therefore, we found it easier to refinance with them. She asked me to be her liaison and communicate with the mortgage company on her behalf. My mother, a recently widowed, elderly woman decided to refinance her home in order to gain access to some of the equity in her home to do some much needed home renovations.
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